If Caret Pro isn't right for you, email caret.help@gmail.com within 7 days of paying and we'll refund the full amount. Include the email or phone number you paid with and the payment date. Approved refunds go back to the original payment method within 5–7 working days, depending on your bank.
Pro is a one-time payment for 30 or 365 days and does not renew automatically, so there is nothing to cancel. When the period ends you return to the free plan unless you choose to pay again.
Caret Pro is a digital service; nothing is shipped. Pro is activated on your Caret install within a few minutes of a successful payment. If it isn't active within an hour, email us with your payment details and we'll activate it or refund you.
If you were charged but Pro didn't activate, or you were charged twice, email us and we'll fix it or refund the extra amount.